PRIVACY NOTICE

PERSONAL DATA PROTECTION ACT 2010 (“PDPA”)

Dear Valued Customers,

This notice serves to comply with the PDPA and to inform you on your rights regarding your personal data which has been and might be surrendered for the application of water supply.

CONSUMERS’ PERSONAL DATA

Ranhill SAJ Sdn Bhd will process the following personal data surrendered by you or your authorised representative as provided in the relevant forms for the water supply agreement:

Name;
Identification card or Passport number;
Premise address where water will be supplied ;
Contact details such as correspondence address, mobile phone number, telephone number, facsimile number and email address;
Account Details for Water Supply; and
Personal Data derived from any legal documents given by you including but not limited to Sale & Purchase Agreement, Tenancy Agreement, Letter of Administration, Grant of Probate, Power of Attorney, Birth Certificate and Death Certificate.
CONSUMERS’ PERSONAL DATA PROCESSING

Ranhill SAJ Sdn Bhd will process your personal data for the following purposes:-

Supply of water and any other related services;
Delivery of related bills to your premise;
For maintenance of consumer database and customer service related process;
For developing and maintaining water supply system;
For bill payment processing and recovery of payment due;
For enforcement of law under Water Services Industry Act 2006; and
Communicating with you.

DISCLOSURE OF PERSONAL DATA

Ranhill SAJ Sdn Bhd might disclose your personal data to third parties (including those located overseas) from different group of class, which is classified as follows:-

Contractors/ plumbers;
Debt collecting agencies;
Data processing service provider;
Other water licensee;
sewerage services licensee;
Any regulatory body or law enforcement agency, or any person entitled to it by virtue of a Court Order or legal process; and
Lawyers appointed to defend and protect the rights and property of the Water Operator or its personnel.
ACCESS, AMENDMENT AND COMPLAINT

You may at any time, in writing (subject to certain fees), apply for an access, make amendment/correction, or limit the processing on your Personal data or lodge any complaint to the Data Protection Compliance Officer to the address below:

Officer Data Protection Compliance Committee

RANHILL SAJ SDN BHD

Bangunan Ranhill SAJ Sdn Bhd

Jalan Garuda

80350 Johor Bahru

Tel No: 07-2244040,

Email sajpdpa@ranhill.com.my

PERSONAL DATA CORRECTION REQUEST FORM