RANHILL SAJ

ACHIEVEMENTS

Introduction of Quality Objectives & Customer Charter to benchmark our level of service

Implementation of Integrated Geographical Information System (IGIS), consolidating all of its water supply information

Systematic and comprehensive water quality program with 578 water sampling points and capacity of 44 water treatment plants throughout the state

Creation of Job Management System (JMS) for logging and tracking of works

Organization re-engineering for a commercial and customer focused operations

We have taken a wide variety of measures to reduce NRW level, using a comprehensive NRW Management System for managing all of NRW data, monitoring and analyzing its level

Aqua SMART system, which developed by Ranhill Water Services (RWS) is to manage District Meter Zone (DMZs)

Establishment of 24-hour SAJ Info Centre (SAJIC)

100% water supply coverage

Accredited with Hazard Analysis Critical Control Point (HACCP) certification for all 44 water treatment plants in Johor

ABOUT US
Company Profile
Board of Directors
Organization Structure
Mission & Vision
Achievements
Awards & Recognition

OUR SERVICES
Application for Water Supply
Termination of Water Supply
Reconnection of Water Supply
Request Water Meter Testing
Change of Account Name

CUSTOMER SERVICE
SAJ Info Center (SAJiC)
Registered Plumbers

GENERAL INFO
Water Tariff
Customer Charter
Privacy Notice
Whistle Blowing Policy
Plan Submission Guidelines
Tender
Refund and Fulfilment Policy

MEDIA CONNECT
News
Payment Channel

Ranhill SAJ Sdn Bhd (199901001818)
Jalan Garuda, Larkin,80350 Johor Bahru,
Johor Darul Takzim
Phone : (+60)7-225 5367/225 5368
Fax : (+60)7-223 5353
Talian Mesra : 1800 88 7474
Email : customer.care@ranhill.com.my